ℹ Frequently Asked Questions (FAQ)

1. Bank transfer (copy the data displayed during the purchase)
2. Cash on delivery (payment on delivery only in Italy) if you have products with the pre-order service active in your cart or if you choose pickup in store  this option will not be visible!
3. Paypal account
4. Scalapay pay in 3 installments
5. Credit or debit card, postepay, Mastercard, Visa, Maestro, American express, Discover,Visa Electron, Aurora

ITALY
€ 4 and FREE for purchases over 45€ or on eligible items

NOTE: The shipping costs for some zip codes in the islands are higher and are calculated before payment

EU

€ 5.99

USA, ASIA, AFRICA
are calculated prior to payment.

OTHERS

We do Word Wide Shipping if you cant see your country during checkout please contact us

Taxes, duties and customs costs are paid by the you the recipient.

1-2 working days (excluding orders with active pre-order service)

GLS Express Courier

BRT Express Courier

DHL

During checkout you can check if there are any pickup points near your address and request delivery there

Italy

24/48 hours of working days from the shipping date (except the Islands, Sardinia, Sicily, Calabria, Campania that require 48/72 hours of working days from the shipping date)

Other countries outside Italy: 2-7 working days from the date of shipment

The courier will make a further delivery attempt approximately the next working day. Please always follow tracking to check update some times instead of a second delivery attempt the courier deliver the package to a affiliate business shop near your home (such as bars, tobacconists, newsagents, etc...)

If it is not possible to deliver the order, it will remain stationary at the nearest courier branch upon request to AfroItalia within 24 hours from the date of the last attempt.

* The second delivery attempt is not valid for outcomes such as: wrong address, unknown recipient or for refused goods.
To arrange a new delivery (for a fee) contact us.

The courier will make a further delivery attempt approximately the next working day. Please always follow tracking to check update some times instead of a second delivery attempt the courier deliver the package to a affiliate business shop near your home (such as bars, tobacconists, newsagents, etc...)

If it is not possible to deliver the order, it will remain stationary at the nearest courier branch upon request to AfroItalia within 24 hours from the date of the last attempt.

* The second delivery attempt is not valid for outcomes such as: wrong address, unknown recipient or for refused goods.
To arrange a new delivery (for a fee) contact us.

You will be able to track your parcel from the order detail after shipping

The order cancellation request must be made through our communication channels before the shipping date, if requested after the shipping date click here to read

Send us your order number and a single photo with all the products received via email info@afroitalia.it or via our social channels to immediately open the report.

Send us your order number and a single photo with all the products received via email info@afroitalia.it or via our social channels to immediately open the report.

Send us your order number and a single photo with all damaged products via email info@afroitalia.it or via our social channels to immediately open the report.

AfroItalia, does NOT guarantee the insertion of samples in the order

The discount code must be entered on the cart page before clicking on the "Proceed with the purchase" button

CLICK HERE TO SEE THE TUTORIAL

Our system should always recognize valid discount codes. As a result, if a discount has not been deducted from your order, the code has been entered incorrectly. As indicated in the previous section, discount codes can only be redeemed during order placement and cannot be applied or changed or refunded once the order has been fulfilled.

Sign in
login with your account
Add the product to the cart
Click on the "Proceed to purchase" button on the shopping cart page

All out of stock products will be back soon! Click on the bell button on the product detail page, to be notified and not miss the opportunity as soon as it is available again

Click on the "add to cart" button of the product, if the product is sold out you will receive the message at the bottom of your screen

AfroItalia is an official dealer of the BRANDs on our website, the products come directly from the producers

Click here to read

The pre-order service is activated on products that quickly run out of great demand, only when they arrive at our warehouse.

Pre-ordering means that as soon as the product reaches our warehouse before being put on sale to everyone, your order will be shipped with priority (in fact, the CASH ON DELIVERY payment method will be disabled!).

Estimated shipping times are the working days shown on the shopping cart page once these products are added. Pre-ordering one or more products also means that the entire order will be shipped within the indicated working days.

Note: even the products with the active pre-order service have a limited quantity availability! , so as long as it is active you are in time to seize the opportunity!

Click here to view the answer

click here to read