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ℹ Frequently Asked Questions (FAQ)

Click on the category to view the questions and answers

  • Payment method

  • How can I pay?
    1. Bank transfer (copy the data displayed during the purchase)
    2. Cash on delivery (payment on delivery only in Italy) if you have products with the pre-order service active in your cart or if you choose pickup in store  this option will not be visible!
    3. Paypal account
    4. Scalapay pay in 3 installments
    5. Credit or debit card, postepay, Mastercard, Visa, Maestro, American express, Discover,Visa Electron, Aurora
  • Shipping

  • Shipping cost and countries?

    ITALY
    € 3.50  and FREE for purchases over 45 €

    NOTE: The shipping costs for some zip codes in the islands are higher and are calculated before payment

    EU

    € 5.99

    USA, ASIA, AFRICA
    are calculated prior to payment.

    OTHERS

    We do Word Wide Shipping if you cant see your country during checkout please contact us


    Taxes, duties and customs costs are paid by the you the recipient.

     

  • Shipping Times?

    1-2 working days (excluding orders with active pre-order service)

  • With which courier do you ship the package?

    GLS Express Courier

    BRT Express Courier

    DHL

  • Can i pickup in store?

    During checkout you can check if there are any pickup points near your address and request delivery there

  • Parcel delivery

  • Delivery time

    Italy

    24/48 hours of working days from the shipping date (except the Islands, Sardinia, Sicily, Calabria, Campania that require 48/72 hours of working days from the shipping date)

     

    Other countries outside Italy: 2-7 working days from the date of shipment

  • What happens if I am not present on the day of delivery?

    The courier will make a further delivery attempt approximately the next working day. Please always follow tracking to check update some times instead of a second delivery attempt the courier deliver the package to a affiliate business shop near your home (such as bars, tobacconists, newsagents, etc...)

    If it is not possible to deliver the order, it will remain stationary at the nearest courier branch upon request to AfroItalia within 24 hours from the date of the last attempt.

    * The second delivery attempt is not valid for outcomes such as: wrong address, unknown recipient or for refused goods.
    To arrange a new delivery (for a fee) contact us.

  • My order

  • What happens if I am not present on the day of delivery?

    The courier will make a further delivery attempt approximately the next working day. Please always follow tracking to check update some times instead of a second delivery attempt the courier deliver the package to a affiliate business shop near your home (such as bars, tobacconists, newsagents, etc...)

    If it is not possible to deliver the order, it will remain stationary at the nearest courier branch upon request to AfroItalia within 24 hours from the date of the last attempt.

    * The second delivery attempt is not valid for outcomes such as: wrong address, unknown recipient or for refused goods.
    To arrange a new delivery (for a fee) contact us.

  • Where is my package?

    You will be able to track your parcel from the order detail after shipping

  • How can i cancel my order?

    The order cancellation request must be made through our communication channels before the shipping date, if requested after the shipping date click here to read

  • I haven't received a purchased product?

    Send us your order number and a single photo with all the products received via email info@afroitalia.it or via our social channels to immediately open the report.

  • I have received a wrong product

    Send us your order number and a single photo with all the products received via email info@afroitalia.it or via our social channels to immediately open the report.

  • I have received a damaged product

    Send us your order number and a single photo with all damaged products via email info@afroitalia.it or via our social channels to immediately open the report.

  • Will I receive samples in my order?

    AfroItalia, does NOT guarantee the insertion of samples in the order

  • I can't / I haven't entered the discount code in my order, what can I do?

    The discount code must be entered on the cart page before clicking on the "Proceed with the purchase" button

    CLICK HERE TO SEE THE TUTORIAL

    Our system should always recognize valid discount codes. As a result, if a discount has not been deducted from your order, the code has been entered incorrectly. As indicated in the previous section, discount codes can only be redeemed during order placement and cannot be applied or changed or refunded once the order has been fulfilled.

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